FEES

Standard Post (Australia Post) - $8.00

Express Post (Australia Post) - $14.99

Standard Shipping on orders over $50AUD (Australia Post) - Free

Standard International Post - $20.00

Express International Post - $50.00

DELIVERY DESTINATIONS

We ship orders to Australia and some other select countries worldwide. If your country is available when placing your order, then we expect we can deliver to your country.

All deliveries are tracked, using our preferred shipping partner for each country. You will receive a dispatch confirmation, which will include a tracking reference.

Delivery times are estimates and are subject to change, including for the impact of any customs clearance processing requirements of your country of importation.

DELIVERY CHARGES

Delivery charges are added to the value of your order and are calculated based on your shipping address. If your total order value meets certain thresholds, you may be eligible for free or discounted delivery. 

RECEIVING YOUR ORDER

You may need to sign to receive your order or have a safe and secure place available so that our shipping partner can leave your order at the shipping address if you are not available to receive it in person. 

If there is not a safe and secure place to leave your order at your shipping address, our shipping partner will contact you to discuss alternative arrangements.

It is important that the address details are accurate and completed fully.  

ORDERS & SHIPMENTS OUTSIDE AUSTRALIA

Depending on the shipping destination outside Australia, you may need to pay other taxes, customs duty, levies or other charges in relation to your order on importation of the product into your country. As the importer of the product, you may need to pay any outstanding charges, as directed by your country of importation, once your products arrive at your country’s border. In some cases, our shipping partner or your customs authority may contact you directly and you may need to collect your order directly. It is a legal requirement that we declare the full value of the goods on all packages destined outside Australia. 

DELIVERIES TO PO BOX AND SHARED ADDRESSES

Some shipping partners cannot make deliveries to PO Box addresses, so it is recommended that all delivery addresses are physical street addresses. 

We strongly advise against deliveries to hotels or third-party couriers. Any orders to be sent to a shared address, such as shared boxes, hotels or third-party couriers, are entirely at the risk of the consumer. Therefore, we cannot accept any liability for orders that fail to arrive at such destinations or are damaged on receipt.

BULK ORDERS

The website www.mooremedy.com is for consumer and end-user purchasers only. You must not offer, or re-sell, products bought from this website, without our prior written approval. As such, we reserve the right to cancel excessive orders without notice. If you wish to purchase a commercial or bulk order, please send an enquiry to hello@mooremedy.com

Returns

We do not offer returns, exchanges or refunds.